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Customer Service Rep

Land O'Lakes Purina Feed
4600 Stone Ave
Sioux City IA 51106

Job Description:
Customer Operations Representative dedicated to meeting the requirements and expectations of customers that include Order entry, pricing and product inquiries, product availability and reporting quality concerns. Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills. Execute best Order Management practices in accordance to our Standard Operating Procedures (SOP). Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors. Demonstrates high standards of integrity, business ethics, and personal accountability. Builds solid working relationships with all cross function business units with diplomacy, and tact to gain alignment satisfying customer requirements and continuous improvement.

Exceptional customer service skills and experience in an officer setting.
* Professional and pleasant telephone skills
* Effective communication skills, both written and verbal
* Escalate issues timely for efficient resolution
* Maintain a positive representation of the company at all times
* Advanced order management skills
* Act as the liaison between customers, sales, supply chain and manufacturing
* Advanced knowledge and understanding of customer service standard operating procedures (SOP)
* Solid knowledge of Sarbanes-Oxley (SOX) compliance
* Experience with Customer Relationship Management (CRM) for tracking customer call activity and Service requests for process improvement
* Identify trends related to process issues and make recommendations for process improvements
Required Skills:
Required Experience Required Experience:

* High School Diploma/GED
* 1+ years of comparable Customer Service experience
* Proficient skills in Microsoft Office (Excel, Outlook, Word)

Preferred Experience:

* 4 year degree in Business, Communications, Ag or other related field
* 3+ Years of comparable Customer Service Experience
* Intermediate Microsoft Office skills (Excel, Outlook, Word) ยท
JD Edwards E1 ERP
Pay Rate: $16-18/hr. DOQ
Hours: 8am-5pm
Shifts: Days
Benefits: Medical,Holidays,Pension/401k
Additional Information:
To apply, contact Kent Johnson at 651-375-2887 .

Kent Johnson

10/30/19 through 12/30/19

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