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PC Repair Technician

Riverside Technologies, Inc

North Sioux City SD 57049

Job Description:
Duties will include but are not limited to:
• Provides onsite support including hardware and networking support for desktops, laptops, and servers
• Maintains a high degree of professionalism in actions, demeanor, and dress
• Performs installs, moves, adds, and changes as required and tests and inspects units for quality
• Communicates accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion
• Provides technical assistance and support for incoming issues related to computer systems and hardware
• Responds to email messages for customers seeking assistance
• Responsible for follow-up services or problem escalation
• Maintains daily performance of computer systems and runs diagnostic programs to identify problems with computer systems
• Installs, modifies, and repairs computer hardware and software
• Prioritizes and reviews work orders to schedule daily work
• Develops a working knowledge of all operating standards, practices, and procedures
• Performs inventory management

Educational Requirements:
• High school diploma or GED required

Physical Requirements:
• Must have ability to lift 50 lbs. as well as know and use proper lifting techniques
Required Skills:
• A+, Cisco, and HP certifications highly desired
• Ability to travel when required
• 1 year in field service support role supporting a variety of hardware and networking equipment
• Sense of urgency
• Must be available for varying shifts depending on customers' needs
• Exceptional organizational skills and a professional presence
• Ability to work efficiently within a team
• Must have exceptional driving record and have a valid driver's license. Part of the responsibilities will be to drive a company vehicle for deliveries.
• Must be able to pass drug screening and background check
Shifts: Days, Variable
Additional Information:
Please apply online on our website @

Jennie Hodgins

10/29/19 through 12/29/19

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