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IT Specialist

Dethmer/Demco Mfg
4010 320th St
Boyden IA 51234

Job Description:
Primary Duties:
•Performs configuration, patching, testing, and debugging to support new applications installs and updates to existing applications.
• Consults with users to identify current operating procedures and to clarify program objectives. Writes documentation to describe program configuration and integration points.
• Participates in the testing process through development of detailed test scenarios and analysis, test witnessing and certification of software.
• Responds to user inquiries regarding software applications to resolve problems.
• Installs and supports off-the-shelf and vendor-hosted applications, and operating systems.
• Reviews, analyzes, and recommends applications systems to support the organization process automation goals; Confers with staff, users, and management to establish requirements for new systems or modifications.
• Provides friendly, courteous and quality support to all users; Responds to incoming telephone calls, voicemails, web-submissions, emails, chats, and face-to-face requests for assistance from users experiencing problems
• Responds to user inquiries regarding computer software or hardware operation to resolve problems. Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refers major hardware or software problems or defective products to vendors or other technicians for service.
• Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software and hardware (including printers)
• Installs and performs repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Develops training materials and procedures, or trains users in the proper use of hardware or software.
• Maintains/tracks license agreements.
• Maintains asset database and control all company IT hardware in terms of issue, return and tracking.

• Education: Technical or certification in related field. Two year degree in a related area preferred.

Preferred experience with:
• Client/server applications installation and technical support
• Vendor-hosted applications platforms
• Technical desktop support
• Technology Skills - - Experience with the following IT environments:
- Windows 7 and 10 server 2008-2016. Email and Collaboration systems
- Microsoft Office 2010 -2016 and Office 365, Desktop devices
- PC/Laptop/Printers/Mobile Devices. Natural Focus on Customer Service Excellence - - Commitment to consistently deliver high quality work products and services in a timely and cost effective manner; constantly seeking process improvement opportunities.
• Communication Skills - - Strong verbal, organizational and written communication.
• Strong Work Ethic - - Self-starting nature and conscientious and diligent work ethic, a demonstrated flexibility and integrity, and a collaborative style with the objective of building strong relationships with diverse customer groups
• Physical Ability - - Must be able to lift and carry computers or IT equipment up and down stairs when needed and maneuver in tight spaces (such as under a desk).
Shifts: Days
Benefits: Medical,Holidays,Pension/401k
Additional Information:
You can apply online by going to our website at

Luis Cota

10/21/19 through 12/21/19

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